We purchased our new Senator home in Courtice... Like many, we had a wonderful experience and very attentive service when we were considering purchasing, and even a not too bad experience pre-close... Unfortunately, ever since we closed on the house, we can't get a response from the Customer Service Department at all!! Phone and email messages disappear into a void; never to be seen again... We did some homework before deciding on this community - we even read some of the blogs out there before we bought. We spent some time asking around in the area, since many of the disgruntled homeowners seemed to be pre-closing homeowners in Barrie... We were told that this community was different, and that the Customer Service department worked quickly to fix up any issues that do arise... Boy Oh Boy - How wrong that was! During our Pre-Delivery Inspection, the "Customer Service Manager", Margaret, actually skipped the exterior inspection of the house because there was so much not yet completed. She actually wrote on the PDI that the exterior inspection would be completed at the 30-day inspection... Ha Ha Ha - How naive we were!! There was no 30 day inspection!! I tried to contact her for 2 weeks prior to the 30 days, and she absolutely did not even TRY to contact me back! We were forced to try to identify the deficiencies ourselves for the 30-day warranty form! She has contractors contact us to set up the appointments to fix the many, many deficiencies (she, of course, doesn't contact us herself), and yet somehow half of the deficiencies for any given contractor never make it onto their work order... The expiry of the company's action period (re: our 30-day warranty form) is fast approaching, and I am very carefully documenting everything... I will have to post an update in a bit and let you know if they turn any of this around as the sand starts to dwindle in their hour glass...
- Approximate cost of services:
- $350,000.00