Riverdale-5503

Our go-to place for buying large appliances used to be another department store chain known for its appliances, but they've closed so many of their stores, and our last two experiences with them were very problematic. So when our washer recently died (and the repair company advised it was time to get a new one), we tried the Hudson's Bay Queen Street store. We were quite happy with the service at Hudson's Bay. The sales staff were attentive and informative, without being overbearing. We did price compare with other retailers, and we got a good deal (plus HBC points). There was slight hiccup with the delivery - it took them longer to get our model of washer to their warehouse. However, they called well in advance to warn us of the issue, and we were able to agree to delaying delivery by two days. Hudson's Bay staff were very courteous, apologetic and eager to please (in comparison, the last time we bought a major appliance from that other department store chain, they left us a voicemail the evening before scheduled delivery cancelling the delivery and arbitrarily scheduling it two weeks later - and they never said the word sorry). I don't expect companies to be perfect, but how they address problems says a lot about an organization, and Hudson's Bay handled the delivery delay very well. The delivery team was great, they arrived on time and were helpful.

We were having some work done on our attic when another contractor noticed that our soffit panels had been incorrectly installed by a previous owner -- they were installed on solid wood, with no ventilation holes. Vitaliy fixed the problem, adding the necessary vents and replacing the soffit panels. He showed up when he said he would (he even came out on a holiday weekend), and he completed the work diligently and professionally. He answered all of our questions and we trusted him to do the work. The finished soffits look great, and he completely cleaned up the work area. All for a very reasonable price. We would use VCS again, and would have no hesitation in recommending him to others.

We were really impressed with this company. Our workhorse of a dishwasher, an Asko, died. We'd also been having problems with the door on our Dacor oven, so figured that we'd have them look at it at the same time. Kevin was fantastic. He was personable and helpful. We'd never had an appliance repair person give us such good advice before. The dishwasher, which was 12-15 years old, was likely going to require considerable repair, and Kevin explained the pros and cons of repair versus buying a new one, while showing us the parts of the machine at issue. He recommended models that we could buy that would be comparable to what we had and would be easier to install given our under-the-counter set up. He fixed the oven door (completely solving the problems we'd been having) and even got a light on our rangehood working. We were really pleased and we will not hesitate to call them again. Really good value.

We were really impressed with Fix N Go. We moved into a new house, in which one of the casement windows would not close properly. At first, the problem was annoying, but it became more urgent as the cold weather approached and we could not close the window at all. Most window repair places seem to focus on fixing broken glass or repairing the screen, but Fix N Go was the one place we called that seemed keen to come over and fix the broken window mechanism. He was able to come the next day, he called ahead to confirm his arrival time, and he fixed the faulty mechanism quickly and for a good price (the price he had estimated). Overall, we were very pleased, and would call them again for other window repair jobs.

Manuel of Mr. Hardwood Floors did a wonderful job refinishing all of the floors in our new home. Manuael has a very casual style that might not suit homeowners who need a lot of handholding or who wish to have a pre-job consultation visit. However, we found his work to be well done. He arrived when he said he would, and the job was completed on time. His rates are very reasonable. Overall, we were very pleased and would recommend him.

We have mixed feelings about the service we received from North York Moving and Storage. The movers who arrived on the day of our move were great they were professional and courteous, and they worked hard. We must say, though, we had a few concerns with the management. A representative attended at our former home a month before the move to do a pre-move assessment. At that time, he assessed how many possessions needed to be moved and the size of the truck that would be required. Yet, the day of the move, the truck was too small to do the move in one trip (even though we had since given away a lot of furniture and other possessions after the representative's visit, so if anything, there was less to move). As a result, the move took more time than anticipated and was more expensive. Also, the floors in our new home had just been redone, and the representative told us that the movers would be extra careful and would use runners. On the day of the move, the movers had no runners (although they did tread carefully on the new floors). Overall, the movers were great, but management leaves a bit to be desired. Next time I would probably try another company.

I can't say enough good things about Montauk. Their service is fantastic. I bought a custom-made couch from them about three years ago, and the delivery people were outstanding. Due to the size of the sofa, they had great difficulties getting it into my apartment. Nonetheless, they were incredibly patient and took the time to figure out a solution (they spent a lot of time at my place). Two years later, I was moving to a new house, and needed to disassemble the sofa (I had paid extra to have it built so that the arms came off to ensure I got get it into my apartment). At almost midnight the night before my move, I realized that I could not figure out how to disassemble it. The sofa barely got inside the apt. in the first place I would never be able to get it out with the arms still on! I called Montauk at 8 am the next day to ask for help. They called me back promptly, and someone from the store came to my apt. that morning to help me disassemble it in time for the movers to take it! What incredible service, two years after the original purchase!

Sheila from Carson Dunlop did two home inspections for us, and we were very pleased with her services both times. She gave us very useful insights, and seemed to be very thorough.