Steph from Guelph (Kitchener store)

NEVER NEVER NEVER BUY FROM WALIA DISCOUNT MART The wrong furniture was delivered to our home and we have spent the last 2 weeks trying to convince them that we have the wrong furniture and are attempting to get the correct furniture delivered. We have spoken with 8 different people at their "head office", none of which were helpful or competent. We've been bounced around between people and put on hold more times than I can count. Postscript: This is an update to my previous review. We were delivered the wrong style of sofa set - one that was not a nice and not as comfortable as the one we picked out in the showroom. By the time someone from Walia finally told us the truth, that the sofa set we had ordered and paid for would not be delivered (not on backorder and not available) they had been giving us the runaround for 1 1/2 months. Since they would not (or could not) deliver the correct furniture we requested a refund, which they refused. We filed a complaint with the Better Business Bureau and after a few back-and-forths they finally agreed to a refund. We were promised a pickup around 6pm the following Wed. by Nimisha. 6:30 that night we called head office to find we weren't on the schedule at all. Were we lied to? Are they just incompetent? Who knows! We finally did get a pickup and refund the following Wed. - 2 full weeks after a refund was promised in writing to the BBB. Refund was only 75% because the 25% restocking fee is stated on original invoice and we were just too tired after 3 1/2 months of fighting to fight for the other 25%. We're just glad it's finally over. BUYER BEWARE! STAY AWAY FROM WALIA! They are impolite and don't return phone calls. Zero customer service and zero honesty. They acknowledge that we have the wrong furniture, tell us it's "basically the same" but eventually promise a re-delivery. Next they seem to forget our conversations and try to convince us we have the right furniture. Next they try to tell us we have a "nicer" set than the one we had paid for in-store. Now we are AGAIN trying to convince them we have the wrong furniture. We'll probably end up losing 25% just as the previous reviewer did and learning our lesson to deal only with well-established, respectable companies in the future. Whatever happened to "the customer is always right"? NEVER BUY ANYTHING LARGER THAN A TOASTER FROM WALIA DISCOUNT MART