2 vents were supposed to be rerouted. On the first one they cut the wrong spot on the floor and left the plywood open for me to deal with. On the second one the register was installed twisted and a 4 inch register would not fit in properly with air escaping to subfloor. She quoted me $1400 to do these two plus rerouting a vacuum hvac by 2 feet. At the end of the day she quicky wrapped up saying "I have already spent too much time here" and left the vacuum hvac to be done by myself. I called her back when my flooring guy said the register needs to be fixed before the hardwood is installed. I sent her the picture below and after a frustrating back and forth I gave up. Her comment was "Not sure why you are asking me if it is normal." Good news is that all the trades coming into the house are getting a good laugh. If you want your vents done like this and get people to laugh at the work get her services.
- Approximate cost of services:
- $1,400.00
- Company Response
Hi Farhad,
Our sincerest apologies our services did not meet your expectations back in January. Today, once you brought your issue to our attention we did offer to come and rectify any issues that you were not pleased with. We were in the midst of scheduling and due to the tone of of text messages requested we seize communications that way. We called to speak with you but did not get an answer or call back.
As previously stated we have always had respectful communication with our clients and will continue to do so. At your earliest convenience please return our call so we can come to a respectful resolution.
Thank you again for choosing BREATH OF FRESH AIR HVAC INC. to complete your HVAC project. Hope to hear from you soon.
