My earlier experiences with the company were very good, although as others have mentioned, very expensive. The last experience, though - several times while they've been out for other work I've asked them about a pesky leak behind the shower wall, and they were never able to locate it. I paid a handyman to come in and tear the wall out beyond the access panel so that Always could access it fully. While it's now quite clear where the water is coming from and where it's going, the plumber that attended (and charged me for the privilege of a quote) still maintained that it was going to be a trial and error event, and then provided me a quote of $775 several days later. I'm afraid I feel somewhat manipulated. I'll eat the call out fee I was charged, and will not be putting it toward the $775 "maybe this'll fix it, maybe it won't" quote I was provided, I'd rather deal with someone slightly more confident in their own abilities. Seriously, it's a leak. You're a plumber. If you can't FIX the leak, then what are you FOR? Yeesh.
- Approximate cost of services:
- $89.00
- Company Response
Hi Cindy, My name is Glenn and I am the owner of Always Plumbing & Heating. I am very sorry to hear about the issues you had with our plumbing services. I would like to investigate this matter further so that we can address these issues and prevent them from happening again. If you could contact me in my office so that we can discuss the details of your situation it would be greatly appreciated. My office number is 780-489-8118 Thank you and I look forward to speaking with you about the concerns that you presented.