Rick

I purchased a natural gas fireplace from Goeman's in Stoney Creek. The sales person was very accommodating when I mentioned I needed this installed within 2 weeks. However, when I was contacted by the install department, I was given a date 4 weeks out. After many unsuccessful attempts to reach the salesman, I contacted the manager who indicated there was nothing that could be done. Strike 1. After waiting a month, the installer finally showed up only to find out I had to put in an electrical wire for this unit. I was told by the sales person I needed no such wire. Another few days of delay arranging an electrician now. When all was done, the installer came back and 'installed' the unit. What a horrible job. They couldn't get it straight and the iron glass doors could not open. I found out the hard way, during a power failure the unit has a battery backup, which they failed to mention. The installer did NOT put any batteries in, nor did they inform me I needed to. So again, I had to remove the unit and put batteries in, not an easy task. The last straw was when I had a gas fitter in to run an line. He noticed the fireplace install and informed me is was NOT to code. He asked me who did it. When I informed him it was Goeman's he laughed, and to my amazement mentioned the installers name. He informed me he's not a licensed gas fitter and has seen his 'work' many times. So long story short. DO NOT DEAL WITH GOEMANS, you will regret it.