Jason in Toronto

I highly recommend Chaim from Fireplace Experts: 1) Excellent knowledge, 2) Direct and very transparent (explained in detail what was required and importantly why), 3) Extremely courteous and goes above and beyond for customer service. We moved into a home with two gas fireplaces. One would not turn on properly. Chaim made himself available, and quickly diagnosed the issues. Chaim replaced all major components for both fireplaces, installed remotes and painted the interior of the fireplaces to prevent rust (and even the exterior of one). He protected our hardwood floors as he worked, and left the work site spotless. Chaim made recommendations on future maintenance, safety and how to avoid expensive repairs. The result was excellent. Even after the service was complete, Chaim took time out of his Sunday evening when he was in our area (at his suggestion) to attend at our residence to reset the fireplaces (and to make sure they were working perfectly) after a contractor switched off one of the fireplaces. This exceeded our expectations. He quickly serviced the fireplaces while our guests were in attendance, which demonstrated his confidence and know-how to everyone that evening. We will certainly have Chaim service our fireplaces going forward.