M.C. in Mississauga

We've had our Backyard Getaway pool for almost 2 years now. We checked out a number of pool builders (Pioneer, Prestage, Jamieson) before we were referred to Backyard Getaways. We've been so happy with their work and follow-up. We were moving into a new house where we wanted to install a pool but we hadn't made our final decision on design. What we decided to do was to still put down a deposit so our build would be scheduled in and they could start as soon as we took possession of the house. I would recommend that if you are serious, you should probably do this since they now have a long wait list. They were slightly behind getting started back they worked so hard and diligently once they started. We've had a couple of minor issues since the completion (pool lights functioning, pipe leak, landscaping) but it's not really a concern because they are so responsive. We hear back immediately and they are out the same or next day to remedy the situation. They are so professional and their customer service is unbeatable. They take their work and customers very seriously.

Urgh...I should have read the reviews before we went there to purchase our sectional. Their furniture is such nice quality but the odds are against you that you will get your purchase on-time and hassle-free. We got a floor model so the stock wasn't an issue. HOWEVER, the delivery was absolutely terrible. It took almost an hour to get it in the house. The delivery guys were miserable and inept with the attitude you get from teenage boys (even though they were grown men). They started complaining it was going to be a tight fit as soon as they realized it was a basement move. But we our doors open double wide and the path is straight down the stairs (no curves) - plenty of space. We've had exercise equipment, freezers, furniture delivered down to the basement quickly and easily. But these 2 guys took over an hour to figure it out and still haven't finished the job. They wasted a bunch of time walking around the house so when they actually started to move the furniture in they were already "behind schedule" so they couldn't finish the whole job. I've called to complain but still have not heard back. TERRIBLE CUSTOMER SERVICE and FOLLOW UP!!! I DO NOT RECOMMEND ANYONE GOING THERE. Save yourself the heartache and aggravation.

Extremely efficient and professional and friendly movers. They arrived on time and went to work immediately. They completed the move within the range they had given. Our 4 bedroom house was moved in approximately 6 hours (incl. appliances). Anil & the guys were fantastic. Highly recommend them.