kateJ in Calgary

A few summers back, we replaced our old phantoms screens with new ones. When they came to remove the old screens they damaged the door frame very badly. The guy was prying the old screen off and left huge dents and scratches in the door frame (as seen in the photos). When I mentioned the damage to him, he told me not to worry about it because the new screens would cover it... Turns out the new screens are more on the inside of the door frame and no longer in the same position as our older ones, so the damage to the door frame is still visible and makes me mad every time I walk though my front door, to this day, years later. The cost to repair the door frame is more than what the screens are worth. So upset with phantom screens. We should have written a review a long time ago, but I hope this review will help another home owner. Update (June 11):Just to be clear we did contact the company following the incident, but because it had already been paid for we felt that nobody seemed serious about it, we felt ignored and no one ended up coming back out to the property. I live in the property and rent it from my mother, but she paid them once they were finished without even seeing the end result. I was present during the removal and installation. When she did see it and I told her about it, she contacted the company although at that point the payment had been made and no one helped us and there wasn't much we could do. I think Phantom Screens needs to take some responsibility here and not say that we didn't do anything 2 years ago. Of course we did. Who wouldn't? I think it's a shame that one of your employees would even leave a property with that kind of damage, let alone ask for payment. I just want to set the record straight. But with that being said, we appreciate that you are still willing to address it now and we will be in contact with your office sometime this week. Thank you.