Quick response to my inquiries via email. They had a technician the next day to prepare bait stations for voles that infested my backyard. This is the second time I've used them and plan to use them again.
Thanks for appreciation and encouragement. PESTICON first priority is customers satisfaction and excellent services.
Duralock had installed my walkway three years ago and did a fantastic job. This summer the walkway was ruined when over sprayed fertilizer left unsightly and permanent rust stains. I learned the hard way that fertilizer products claiming to make your lawn "extra green" contained more iron than other fertilizers. Any fertilizer left on a hard surface such as concrete, asphalt or interlock will release rust into the surface when wet. I hired a company that specialized in concrete restoration and they could not remove the rust stains. The only solution was to replace the damaged walkway. Thankfully the manufacturer still made my stone and Tony with his Duralock team replaced my walkway in a timely fashion and at a fair price. I should also add that I repaired a leak to my basement on the opposite side of the house. The waterproofing work did not include the replacement of disturbed interlock pavers. Duralock repaired the disturbed pavers when they replaced my walkway without an added charge. Now that is what I call customer service! Thank you Tony and Duralock.
I had previously gained some experience in dealing with contractors when we were renovating the inside of our home (basement, kitchen, bathrooms). Needless to say our experiences were terrible, so when it came time to improve on the exterior of our home I was not looking forward to dealing with more contractors. We were looking to improve the outside landscaping with walkways and a backyard patio made from interlocking pavers. I did my due diligence, just like I did before, inviting four contractors to provide me with an estimate. When Jony Bahsous from Duralock came to provide me with and estimate I found him to be charming, knowledgeable, and honest. However, I was suspicious and skeptical given my previous experiences with contractors. Duralock provided me with the most competitive quote, and I liked the fact that Jony actually did the work too. He just wasn’t a salesman punching numbers into a calculator and hoping for the commission from the sale. Duralock is a family business where Jony and his brother, Tony, work together getting their hands dirty. When it came time to excavate I found Tony Bahsous to be accommodating and pleasant to deal with. I had to coordinate the installation of a sprinkler system with the excavation, and Tony made it quite easy. Then came time for the installation of the stone and limestone screening, Duralock used larger gravel and had gone a little deeper than some of the competitors. Also, they buried my down spots used weeping tile and they used creative pop-up emitters to allow water to flow freely from the pipe and away from our home. Plus, the pop up emitters are green and they blend perfectly in my lawn. Tony’s attention to detail was impressive. Look closely at the turns in the walkways and patio and you’ll see the gaps are very tight. Finally, his follow-up maintenance program was reassuring. Tony and Duralock came back the following year to make sure their project stood the test of winter. The Bottom Line: Duralock renewed my faith that there are honest contractors who take pride in their work.
