Used steve's services before and as a result called him for a second opinion after a really bad experience with another company. Learned quickly that the diagnosis was way off and steve gave me suggestions that in the long run saved me headaches and bills for useless repairs. Thanks again for all your help steve.
"technician" showed up with no tools and ill prepared. Diagnosed the problem as a faulty valve after 5 mins. Fortunately I got a second opinion afterwards and found out it was the control panel and was not worth fixing the dishwasher. Tried to deal with company regarding the outstanding housecost bill given the techs misdiagnosis but never got a return phone call. They instead put the bill over to a collection agency. Ill be posting another company with a 10/10 rating who saved me from wasted efforts by Sutton and Sons
It is very frustrating to hear you have had this type of issue .
All of our technicians come prepared with tools. I find it odd that service would come into your home and diagnose the problem for you and then you feeling you had to have a second opinion.
Furthermore, what makes you think the diagnosis was more accurate from this other company which stated you needed a control panel?
I am always open to a customer issue and would be more than happy to discuss this further.
We at no time would send a technician out " with no tools and ill prepared"
Obviously there is more to this story .
Please contact our office so we can resolve this for you.
Management
