Wrong color soffits, facia and eaves and poor quality of installation
I had this company do my eaves, soffits and flashing several years ago. The representative, Sebastian, suggested he could match the existing color of the window frames, etc. As you can see from the attached photos, this was not even close. Sebastian than tried to cover himself and try to persuade me that the color will fade over time and eventually match! Inevitably, I had to hire someone to paint them black, which turned out to be a much better match for our stucco project. Recently, a 6 foot piece of flashing fell off. When I called to ask if it would be possible for someone to put this back up, I was advised by Olga that this 10 minute job would require 2 people and would cost $320.00 because it 'likely fell off due to wind damage and this is not something that is covered by warranty'. Perhaps, but using three 1/2" screws for a 6 foot piece of flashing reflects a very poor installation process and was no doubt the primary reason for it falling off! It's too bad they don't stand behind their work, so I urge you all to do yourselves a favor and steer clear of this company!
- Approximate cost of services:
- $3,000.00
- Company Response
Hello Greg, we are extremely sorry to hear about your experience. We try to help our customers as much as possible. However, the job that you are referring to is not a "10-minute job" The day you requested help, there was a large amount of snow and ice on your two-story home. In order to do the job, we have to use long ladders that are capable of accessing your fascia and a two-man team for safety reasons, especially during the winter months. Our staff were very patient/cordial with you on the phone and were surprised when they found out you decided to write this review. Please call our office so we can discuss this further. Professional Roofers staff.