sabrina in Toronto

I was quite shocked by the altitude that the owner had before and after the moving. She was warm and very helpful before I paid the money. I read the reviews on homestars, it seems that everything looked perfect. However, I have a few items broken during the moving, and I also paid extra money to cover $7000 worth of goods. All the items were listed on the insurance form. The after-moving conversations were totally different from the pre-moving conversations. The altitude I got is like black and white comparing to the time I had not signed the check. She said she sent me a letter and check, but I have never received anything from her. After a few weeks, she scanned a letter that she wrote (not the insurance company) saying that the items were not covered by insurance. I submitted the complaint through BBB, they are working on this issue right now. While I was talking to BBB, I found the rating for this company on BBB's website is 'B', and their rating starts from A+, A, A-, B+,B ... to F, I wish I knew the BBB rating before the moving, I would never use a service rated at B. A few colleagues sold and bought houses lately, they asked me about the moving service. I certainly would not recommend this company to them sicne I had such a bad experience with them. Although making money is your first priority, you should take full responsbility to the services you provide. You might save a few hundred dollars by not paying for the damage this time, but in the long run, the distrust from the customers will bring less business to you. I would not recommend your service to others, nor would I use your service when I get my condo in the next few months. **** Update For consumers: Check a business rating on BBB's website at http://www.bbb.org/canada/Find-Business-Reviews/ Explaination on BBB's rating - http://www.bbb.org/business-reviews/ratings/#2 Comsumers have the right to read both good and bad reviews.It is always a good idea to check with BBB or some other comsumer reports before you choose a product or service, you will have a lot less chance to make the same mistake I made if you only choose a BBB Accredited Business. Michelle, You were not honest about telling me sending me the mail and check, you threatened me after I wrote the review based on my own experience. I have attached the threat you made after I posted my review here.