Deborah R Wood from Toronto

*My Windows went in Oct 15th they are not finished yet !! 1 The capping on 2 exterior bedroom windows incomplete; they left the old capping on the bottom of these windows , from the original windows looks like crap work incomplete 2 Water leaking into house from living room window into the house in 2 places. Right hand side of trim they installed is all chewed up from their installation. Where they used nail gun they did not cover with filler like they are supposed to do. 3 They dropped my bedroom window before installation, there is damage to Right upper exterior corner of window frame ,due to them dropping this window it cracked all the seams to that window and now it has moisture building up inside the window. This window has to be removed and replaced with good window with no moisture inside 4 kitchen window was to have trim around the window! They pulled out part of the window frame.The piece of trim they put in to repair hole they made ,looks like crap and dose not even match the rest of the window(they realized after destroying original window sil that they could not put window trim in as my window frame was bigger than the trim they had! You think you would measure before you destroy something that they did not have right size to replace and they left the window not caulked around most of that window damage they did? 5 Laundry room window trim incomplete inside and caulking incomplete inside as well as outside not finished 6 Bathroom window inside they did not finish the caulking to repair the tile they damage on removal and installation of this window 7 Sliding door was supposed to be white I got a tan shade and was told I got upgraded I did not ask for this colour it dose not match the rest of the house! I was told to suck it up 8 Caulking not finished on all windows and sliding door on outside 9 Caulking in house incomplete on most of the windows I was all so told by the installers the to EXPECT DRAUGHTS as this is an old home Well if they had done the job properly I would not have any leaks / draughts With my old windows in I had no draughts now my house is colder and I have to put my heat up higher to keep house warm I had 8 windows and sliding door put in the installers took every short cut possible I had to constantly watch them and stop bad work from being done and that was not enough as you can see all the deficiencies they left me with and all I am getting is lip service and no work done to repair these problems The manager came over a month ago and said all of these deficiencies would be completed. I have been calling every week for service all I get is lip service and no completion of work and increasing heat bills because of bad workman ship. Do not use this company if you want good work done As of today I am still waiting for the windows to be completed . I call every week for the last month and a half all i get is lip service and no call back If you use this company you might as well through your money away

He seemed okay but he was messy and did not clean up daily . He tried to put in smaller window sils than what was in there originally .His work was slopy and not complete. I was injured due to his neglect , I walked into scalfold (following him to discuss window sils )which should have been put away as they were not using it ,I am still having headaches and pain from this neglect The new windows coming in they would have fell out or not fit properly as he chose to not listen to my info and do his own thing. I would not recommend this mason.

Job#1 I had frank come to remove nasty stucco on my brick wall and repair back step Frank is punctual and meticulous re he work habits . The work site is always left clean and safe. Job#2 (I had another mason start work on tuc pointing ,I had to fired him as he was destroying my wall did not put right size window sils in and my new windows would never have fit!) Frank came to my rescue ,he put in the right size window sils and he finished the tuc pointing and replacing bricks that needed to be replaced for me ;so now the new windows will fit properly and not fall out. He did an amazing job considering he had to clean up someone else night mare. Thank you so much Frank you did an amazing job to fix the last mason big mess. Job #3 Frank repaired my front step and laid a new stone wall in the front of the house and the walk way for us, it looks awesome. I would highly recommend Frank as he is all ways there to answer your question and he works with you and your thoughts about what you want . Frank is there 8 am in morning and puts in a full day of work ; (not like a lot of them that spend half day then gone.) Frank will even works late to finish your job with special care to every detail he is a perfectionist He is awesome thanks once again for all your special care and attention to detail :-)