Chaowen from Santa Clara

I read all Maxima's HomeStars reviews before I confidently signed the contract. At first, I was surprised how come a vendor could have rating 10 out of 10. Now I know why... The work was done two weeks ago. The workmanship was excellent. I could tell all workers cared about every detail. And they cared about my plants around as well. Old gutters were handed over to the other worker on the ground, and then piled up neatly. Very organized. The workers did a thorough cleaning once the work was done. Gennadiy (the owner) had been very considerate for the customer, and didn't mind extra work (it is free of charge!). During the installation, the owner realized one location might have slow drainage, and suggested an extra downspout without any extra charge. Another downspout was at an inconvenient location. Gennadiy crawled under a bush to show me the options we had. He also left me an extra downspout and some turns, because of the uncertainty of the future landscaping (which may change the downspout routing). Then I noticed a minor leakage from the soffit at a valley corner on a raining day. Gennadiy dropped by when doing my neighbor's gutter work. The problem was due to the short membrane of my metal roof. Apparently it was not his fault, but Gennadiy installed metal extension under membrane, and applied caulking. I can't expect more as a customer...