chrisbot from Milton

The real value and worth of a company is not only the quality of its product but also the commitment of its staff in providing meaningful customer support. Magic Windows scores high on both counts. In 2011 I had 24 old aluminum windows and 2 patio doors replaced by Magic Windows. A few months ago the lock on my kitchen patio door jammed in the closed position forcing the door to be permanently closed\locked. After a quick and desperate call to Magic Windows, Hanson the technician arrived and "magically" took the door apart, got into the locking mechanism and "liberated" the door. He truthfully advised me that this was a temporary fix and that he would return in a day or so with a new lock, which he did. I was anticipating the cost of a "house call" but was told there was no charge. More recently a plastic screen lock snapped on one of my windows so I took it to their factory to get it fixed. Jennifer the receptionist was friendly and immediately said there would be no problem in replacing it. It would take five or so minutes. While waiting at the front desk, on separate occasions, four employees walked by and each one asked if someone was “looking after me”. They really made me feel that I was a valued customer and were intent on making sure that I was being served. I have been in some box stores that as soon as they see you need help they head the other way! In short, I am very pleased that I chose Magic Windows for I not only have a quality product but also a dedicated team that not only promises good customer support but delivers on its promise. Special thanks to Jennifer, Hanson, Radica. Your dedication to cheerful and prompt customer service is greatly appreciated!