DO NOT USE this company!!! Despite their current business rating I found their services to be incredibly unprofessional. A man within their crew used foul language & seemed completely disinterested during the load-out. However it was the condition of my items when they arrived that has me most disturbed. I have photos from the transport company as well as the company that unloaded my items once they arrive at my home.I have damage furniture from dining room chairs, tables & home entertainment section that is close to $10,000 to replace. When we called to address this the representative David immediately sought to put blame on the transport company. He went as far as to state that his crew wasn't responsible for loading the trailer for transit, despite accepting the job to load it for transport & accepting accountability for the damage! BEWARE
- Approximate cost of services:
- $800.00
- Company Response
Thank you for the feedback. We are sorry to hear about your items being damaged. When you booked this job with us, you previous movers had bailed on you, resulting in a last minute booking. When our crew arrived within 2hrs of your call, our movers padded and wrapped everything for shipment. We were asked to deliver the items to a transport company to take over the shipment and deliver into the united states. Because you did not have the proper paperwork and inventory list, we had to unwrap the padding from the items and leave the items on the loading dock. Your wife signed off on the bill that everything was in excellent order. We cannot be held responsible once we have dropped the shipment at another vendor and they mishandled your shipment and neglected to properly protect your shipment. Your complaint should be with them, and not us. Thank you - Management.