Their website looks very professional (they also use the name Lux Toronto Movers) but don't be fooled! And don't be fooled by positive reviews, check out the spelling and grammar, they had friends and family write these reviews! Check out http://www.osde.ca/ontario-toronto/business/1013046/Smart-Movers-Canada.html We recently used them to move our 2,600 sq ft. house with only 2 bedrooms of furniture, no living room furniture and about 150 boxes. It took them 17.5 hours!! We were paying by the hour. They brought no lunch so we had to order pizzas to feed them, and we paid them for the time to eat. They took numerous smoke breaks, which they charged for. They damaged many of our belongings. They broke the leg off an antique table, dropped a box full of antique china, and scratched and dented numerous pieces of our furniture. It took a couple of months for me to contact them about all of the damage because I waited until we had unpacked everything. They said "you send it too late and I can not help you in this case. Policy of the company to registrate any compliance is 24 hours after moving was done"! Don't be taken the way we were.
- Approximate cost of services:
- $2,300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
I am sorry that your experience was not the best that it could have been, we strive to provide the best service in moving industry. However, we would like to explain our service in details. First of all, that was a huge move which definitely require 2 truck and at least 4 movers. Information that was provided by the client that it is small move was not accurate. Fully furnished house 2600 sq ft with 150 boxes it speaks for itself. We made proper packing, disassembling, two trips with stuff back and forth. Regarding the lunch, the movers planed to order pizza themselves, but it happened that client got ahead of them and ofered the pizza to them. So, they accepted the offer. It was such a hot summer day, that their lunch would not survive even until the pick up address. Moreover, according to the labour law we provide heavy job and have the right to take a breaks to recover.
Regarding the damages, unfortunately this client informed us about the damages 3 month after the move was done, which is obviosly too late to open a claim in insurance and do any investigation. From our side, we sent professional and well versed eployees in the moving industry. They protected all the furniture and never dropped any boxes.