I ordered the building in April 2015, received it in June 2015. Paid for it in full. Due to lack of funds, construction couldn't be started until August 2015. Once the contractor started putting it together, they realized it was short two pieces. I contacted the company, it had been longer than 60 days since deliveries so I had to pay for the pieces. OK, I understand, I paid for the pieces. It's been almost a week since I paid for them and they still have not even shipped. We need these pieces as we are having heavy rain storms and we cannot finish the roof without them. According to the sales rep, there is a "process", and things need to be sent to engineering, and they only just received the plans today almost a week after I paid for them. I asked them to ship it with two day shipping, and was advised I would need to pay the difference of almost $200. He told me they would ship out today or tomorrow. Then I have to wait another week to receive them. I've already paid for these replacements that were supposed to have already shipped with the building Kit. After paying for parts twice, and paying for shipping twice, I don't see why they can't expedite the shipping when it was their mistake to begin with. I have a need for two additional steel buildings in the next 12 to 18 months, will definitely not be buying them from this company.
- Approximate cost of services:
- $11,000.00