We had a problem with our built in Kitchenaide refrigerator. Granted it was almost 10 years old. We called Whirlpool and they told us to call HARGTA in Mississauga. The technician came out in 2 business days and right away knew what the problem was. It was a faulty board and fan. The fan was still available but the board could be discontinued. After a few days of trying to get an answer, we found out that the board would have to be taken out and sent away to be rebuilt. I did receive an email finally from the customer service manager that Merv will look after this. After 5 weeks and the fridge getting noisier and the food on the brink of spoiling we decided to go ahead and purchase a Samsung refrigerator from Lowes. I will not buy Whirlpool again if it means that I have to deal with HARGTA as the authorized repair dealer. I never did speak with Merv. If they had no interest in repairing the fridge, then let us know. Don't let us stew about it.
- Approximate cost of services:
- $101.00