haingjin1012 from Richmond Hill

Purchased a whole lot of stuff from York Taps (Richmond Hill location: 9120 Leslie Street) First of all it was a delivery nightmare! told them numerous of times that the delivery destination was a condo but every time I called them to confirm the delivery they seem to be surprised it is a condo. First delivery attempt, the delivery guy was late , came into the lobby, had my relative (80+ year old man) come down to get the paper work done, the delivery guy then told him he will be back with the products so wait at the lobby for him; however, without informing, he just left, letting the old man stand in front of the elevation waiting for his return for over an hour. I called York Taps up and explained what happened and a very inpatient men with out an apology told me to pay for the delivery fee again to have the delivery arranged! That just didn't make sense to me so I explained again and he literally just hung up on me. The second phone call a lady told me I was suppose to bring the product up myself!?!?!? and told me the delivery guy couldn't stay any longer so he had to leave! How is that a delivery if the products are not delivered to your door step? I had total of 4 attempts in order to get my products delivered to me. When the products were delivered, they were not complete. I had missing faucets. I called them again and the lady told me she was the person that put the product in the truck herself so it is no longer their fault the products are missing. I paid almost $8,000 for everything and this is the service I receive in return. I was so upset that i filed a complaint to their head office, then they told me they believe their staffs so do not call them ever again! Now I understand why their staffs are so rude in the first place!! I don't know about the other York Taps locations but no one should be purchasing at the Richmond Hill location! I am still trying to get the 2 faucets!