LaurenLaba

Well, the title should say it all - this was absolutely a horrendous experience from front to back. I cannot get into the full story because it would take me hours to type how much crap my husband and I had to go through on the day of our move, so here are the main points: -after booking Miracle Movers I came across some negative reviews on here about them showing up late, or not showing up at all.. I started to get nervous so I called the company and asked to speak to the owner Eugene so he could put my mind at ease that none of this would happen. In speaking to Eugene he said not to worry and that the movers would show up on time with the right size truck between 8 and 9a.m. the next morning. -The next day came and my worst nightmare came true, and instead of arriving on time they came a whopping seven hours later and arrived at 3:00 IN THE AFTERNOON!!! -They brought a truck half the size they promised us. We have a 3 bedroom house, they sent a truck for a 2 bedroom apartment - dont believe the pictures on their website, you wont be recieving the trucks they promise you, and I guaruntee those aren't even pictures of trucks they own. -My neighbour had to bring our remaining stuff to us the next day, 3 hours away (Cambridge all the way to Bracebridge area). -We had to pay for the extra truck rental time the new owners of our house incurred because of the seven hour delay - $500, and they were not able to move in until the next morning -The movers were finally done at our new home at 2 a.m. the following day -In disputing the original bill the following day I was told by Eugene (THE OWNER OF MIRCALE MOVERS) that someone from 'Customer Service' would call me, but instead, I recieved a call from one of the movers, Dimitri, who proceeded to scream at me for 10 minutes, threaten me, and exclaim that God would harm my children if I didn't pay in full that day. He actually wished harm upon my unborn children!!! And it was at that point I called the police and they spoke to him directly, cautioning him that he could go to jail. So, what happens is that EUGENE doesn't pay his movers until they collect the total bill. He holds them accountable and then they have to threaten the customer in order to get paid by Eugene. THAT is how Mircale Movers they deal with their customers. -Bottom line, this company is run by criminals who should be in jail for the way they mistreat their trusting customers (and their overworked and what I can only assume to be illegally employed staff for that matter). I cannot say anything else other than to STAY AWAY FROM MIRACLE MOVERS. DO NOT GO NEAR THIS COMPANY UNLESS YOU WANT TO HAVE AN EXPERIENCE LIKE THIS. They are horrible and should be put out of business for good. Do not give these criminals a dime of your money. Do not be lured by their competitive prices, they are low for a reason!!! And Eugene, feel free to respond to this should you feel the need, but you know EXACTLY what happened. And the fact that I actually trusted your word is what sickens me the most and makes me feel so stupid. You are a horrible person who takes advantage of your trusting customers and your company will not be around much longer if I have anything to do about it.