An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I had a blockage in my basement bathroom and was I unable to clear the drain with my own troubleshooting. I called Clearview plumbing and left a message for the staff to call me back. Tessa got a hold of me and made my appointment. She also explained that the technician would assess my home and provide me with possible solutions to resolve the issue. I would decide which option would best fit my needs and budget before any work would be performed. On my appointment day, ClearView had a technician who was ready to service my home sooner than the appointment window; however, I was running late and feared that the appointment would be cancelled. Hilary from the dispatch team reassured me that they would still accommodate my appointment and to not worry about rushing home. When I got home, I received an email from Brian M., a technician from ClearView. The message had a brief profile of himself, the company and a reassuring message that they are fully trained and ready to solve my issues. A few minutes later, Brian knocked on the door and introduced himself. I gave Brian a quick summary of my issue and he began troubleshooting right away. He quickly found several clues as to what was causing the blockage and systematically narrowed it down to the source. Afterwards, Brian and I sat down to discuss the different solutions he came up with and went into detail as to what would be done. I'll admit that the service was going to be a lot more expensive than I had originally budgeted for; however, this was a problem that I couldn't fix on my own and something I didn't want to get worse over time. I decided to have my blockage hydro flushed because ClearView would warranty the line for one year, visually inspect the inside of the pipe with a camera and provide other home inspection perks with this option. The work is not completed on my home yet; however, I feel that ClearView should still be recognized for the level of service that they provided me. They may not be the cheapest plumbing company in Calgary; however, their reputation and quality of work deserves that premium.
- Approximate cost of services:
- $1,200.00