Don't get me wrong I love my house. I love my floor plan I love my location and as far as I can tell (knock on wood) there are no major problems with the home. Their customer service however is diplorable and I have felt like I was mislead a few times. I don't know if the initial problems were because of an ill informed sales guy or if he was purposly leading us astray. - Things that we had originally agreed upon as part of the purchase price were billed to us later so we feel like we were double billed on some aspects of our home -They are one of the home builders that doesn't to a 9 foot finish in the basements. We felt when we paid for "9 foot ceilings" in our basement we would have "9 foot ceilings". they measure the 9 feet before they pour the floor. -There were something that we were told we would be reimbursed for later. When the time came they said they already had. When we requested copies of the paper work it was never sent. i fought for 6 months with high level management for it and still ahen't seen a thing. -We wanted to redesign our kitchen which they were fine with. We paid them for all the extra work and materials just tp have them build it wrong it was a foot short in each direction. To get it fixed was a joke. We finally just took a refund. Now they won't caulk the bottom of my cabinets. -Things that come up to be fixed while it is under warrenty they tell you aren't suppose to be fixed. ex. The grout is suppose to chip out of your tile floor in under 3 months. The faucet is suppose to leak enough to fill my largest pot. -I have had several problem with their contractors who are working on other homes arouund me. Using my water. Coming into my house to get water when the outside pipes were turned off. The one we are still struggeling with was when their cement truck tresspassed through my backyard and got stuck and left massive ruts in my backyard. They are refusing to come fix the holes. Their design center was great and they were very quick at getting every thing done. However after they have the money and you have posession good luck getting anything done.
- Approximate cost of services:
- $450,000.00
- What could this company do to improve their services?
- Return phone calls Fix problems
- Any advice to offer fellow homeowners facing a similar project?
- If you are going to build with them just go into it knowing you are going to have problems with their customer service (or lack of). I would never recommend it though because it is more headache than it is worth.