I had my non leaking roof replaced 2 days ago by this company and their workmanship is abysmal! Not to mention I am still waiting for the person to come do the flashing, so the job still isn't done 2 days later. After the roofers left, I spent over an hour cleaning up both very large, and small pieces of shingles as well as over 100 nails that were everywhere from in the grass, to in the garden, to the driveway. Always nice to have nails in your driveway don't you think? That is minor compared to the workmanship. Today I cleaned tons of debris from the back eavestrough, and saw the front eavestrough was full as well. Then I went into my attic to connect the exhaust for the bathroom fan, and found that they stuffed a bunch of debris into my attic space. After moving the debris which was piled on top of the exhaust hose I might add, to hook up the bathroom exhaust, I had to pass the soil pipe gasket they installed. I was more than a bit concerned when I saw daylight through the gasket. In other words, my attic space, just below my newly installed roof, is open to the elements now, which will let in water the next time it rains. If I didn't need to hook up that exhaust hose I never would have known they put on the wrong size gasket and left holes in my so called new roof, and who knows how much water damage I'd have. Thankfully it hasn't rained yet. I have been trying to get in touch with them for 2 days with no response. I called the sales persons cell, as well as the company, and even the so called dedicated project managers cell. No one has answered me. If you are thinking of using this company, run, don't walk away. I forgot to add that they damaged my new shingles with the roof jacks they used. Here it is Aug 6th, some of my problems have been corrected, but not all. I spoke with the owner today, and he wanted to know about the issues I have been having. I told him, and he said he would look into it, and call me tonight. I haven't heard from him yet at 9:15 pm. The work is supposedly done to fix the fascia, and clean the gutters. There is still exposed deck armor visible on 1 side of my house, but I guess they feel that is OK. I will attach pictures of the fix they made if I can to the fascia, and the debris still left in the gutter after supposedly being cleaned out. I actually got fed up and cleaned it myself, since they obviously think that is clean enough for their standards.
- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Stu. I would like to start off with sincerely apologizing for the inconveniences you were faced with. As a company, we do our best to ensure that our clients have their projects completed in the most effective possible manner from start to finish, and it is a very important part of our process to ensure that the clients property is thoroughly cleaned up on the completion of the job. However, we have to acknowledge, that we regretfully could not uphold the same standard for you which is rare for us because we have established a reputation for being extremely proficient with our work, and take pride in leaving our clients 100% satisfied. Since hearing about your issues, we have made sure to come back to your property and fix all the problems you were faced with to the best of our ability. Our reputation is very important to us, and we work very hard to ensure that our clients are always happy with our work, for which reason we are always happy to return to a job site when our clients are dissatisfied. I would once again like to apologize for all the inconveniences you were faced with and reassure you that should you be faced with any other issues while you are under warranty with us, we will always come back and fix it, at no cost to you. Have a great day!