These movers cancelled on me the DAY before they were supposed to show up, even though they had confirmed they were coming just the day before. I already released my apartment and had all my stuff packed and was ready to go and they told me there was nothing they could do. DO NOT USE THIS COMPANY, they will screw you over. They told me the reason was because they moved someone else the day before and they had more stuff then they were aware of. And instead of bumping that guy, they bumped me because he's a 'repeat customer.' Their customer service was terrible. The person who called to cancel wouldn't speak to me when I asked him questions, not one word. He was just silent on the phone, it was weird. I called back less than an hour later and spoke to the supposed manager, who refused to refund my deposit because I had temporarily booked a new date two weeks later. I ended up having to get the Better Business Bureau AND Visa involved to get my deposit back. Please DO NOT use this company. I was fooled into thinking they were good because they had great online reviews, but they must all be fake!
- Approximate cost of services:
- $2,300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Shawna,
We are terrible sorry for unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity.