Gary Beaulieu from Edmonton

We moved into our new Homes By Avi (HBA) home in the late summer of 2013. This home looks great but as always there are small issues that crop up. HBA built a nice home and the sales rep Maria was great. Their after service people were great to but the lady we deal with mainly now is "Nicole". For the last year it is like pulling teeth. Nobody wants to but you have to deal with it. She has been unorganized with absolutely no follow up for issues that we have. We were not dealing with her at first but have to now as she took over that spot. The driveway has had an issue for a full year and was booked for repairs through her. Nothing done all last summer. We sent numerous emails and she never got back. When she did she stated they lost the work order and it would be done this year. We are towards the end of July now and nothing. Sent her another call and she is sending a email to the concrete company. Why has she not followed up without being prompted. Also appliances that HBA uses.....go through another manufacturer. You will have less issues. Our fireplace that is 2 yrs old does not work. 3G for it. Nothing they can do for a customer and HBA says oh well. We had issues with microwave and were told it is a inferior design for the type of stove we have. We bought the package they offered. Why were we not told that? The design team in the HBA office does not help. Whenever you make a changes there are benefits and learning experiences. They were no help in planning with our changes. To long of a story to type out. It is a nice home but I would not recommend HBA.