Doug from Calgary

Thank you to Aleks, Sokol, and the entire crew for replacing our roof shakes with new shingles on our house in a single day. Here’s our story… We chose National Star to give us a quote originally because of the sheer number of positive reviews on Homestars. Things weren’t looking so good as it took a few days for Sokol to get back to us to arrange a meeting for a quote. Fortunately that was the only bump in the whole process. Sokol came, went on the roof, (some of the other companies didn’t) and he was able to give us a quote at the end of the visit. The quote turned out to be competitive. Other companies made us wait for up to 5 days before we received their quotes. The initial visit was professional and he was able to answer our questions knowledgeably and easily. Before the shingles were delivered, Alex showed up in person to let us know that the work would be done the following day. This was a nice touch. During the workday, the crew spent about 12 hours doing the work. They found damage to our chimneys a couple of hours in, and took me up on the roof to show me the damage and suggest a permanent replacement. They were able to replace the wood siding for just the cost of wood (i.e. no labour). We appreciated that they did not just ignore this issue and try to work around it or cover it up. Once the work was complete, Sokol invited me up to take a close look at the work. He toured me all over the roof showing a number of changes they made, and explained the difference between what was there and what was there now. Alex also spent about 10 minutes with me walking the perimeter of the house afterwards to ensure we were happy with the cleanup. They did a great job with this as well. They have also told us to contact them anytime with any follow-up concerns. It just seems like they pay attention to the small details as well as the big picture. Apart from the actual work, which was well done, they also "look" like a classy bunch. Each of their work trucks were clean and professional (in contrast to those rust buckets you see parked in front of houses replacing roofs with stuff hanging out all over the place). Also absent was the blaring CJAY92 generic rock accompaniment that you hear sometimes with other roofers while they are doing their work. These may not seem like important points, but we live in a cul-de-sac with many houses nearby, and their demeanor during the entire job was excellent. The neighbors gave us positive feedback about their experience watching the roof replacement. Perhaps these sorts of things are not something you can plan for, but we added this to our review for those people that feel this extra, added value is worth some consideration. Overall, we are very pleased with National Star and would recommend them to our family and friends.