Windows and Warranty Glass Inserts
Update: I made a post approximately a month ago explaining my dissatisfaction with regard to failed seals on many of the glass window inserts that Dayside has warranted. I was very surprised and happy to get a prompt response and contact number to try and ameliorate the issues. I can say that the glass insert replacements that I just picked up yesterday are superiorly made by Cardinal and I was able to install them with no issues. Thanks to Chrystal, Margaret and Marek for a great conclusion to this situation! Original Post: We had all the windows in our house replaced with Dayside Windows in 2002. They were covered with a lifetime warranty. After about 10 years, the seals on the inserts started to fail and they began to fog up on the inside. We contacted Dayside and after their representative inspected the windows they agreed to replace (but not install) some of the failed inserts. I had to install the window inserts myself or pay to have them installed. This whole process lasted months due Dayside not wanting to honor their warranty. Now, the warranty replacement inserts are failing. I am certainly not contacting Dayside again and will have to replace them at my own cost. So much for their lifetime warranty. Ed
- Approximate cost of services:
- $12,000.00
- Company Response
Hi Ed,
Thank you for your comments. We are actively looking into your case and would like you to experience a positive service from Dayside.
Our warranty has been catered to assist any of our dealers and our own installs. Even though there are some slight differences when it comes to labour charges, we do our best to assist all Dayside customers. When it comes to hardware, they are lifetime. This means that if any hardware on your window falters, you receive replacement of this part at no charge. We also cover sealed failures if they occur. We cover a 5 year labour charge if your product was installed from one of our dealers, and we cover a ten year labour charge if your product was installed directly by Dayside. Our services are always offered at a fee if any of our customers have passed this 5-10 year labour coverage.
Please feel free to call us at our head office in Brantford. We would be happy to look into your order and assist you as best as we can.
Office:519.759.5999 ext 0
The Dayside Team