I noticed a huge split in the trunk of my 50 years old maple tree on Sunday which had the danger of a limb falling onto the house very soon, and called Rooted Tree Service right away. I was going to leave a voice message for someone to call me back on Monday but to my pleasant surprise I actually spoke to a real person on the phone. The estimator, John arrived on Monday morning, acknowledged the imminent risk of the limb falling and tried to rearrange for a crew to come as soon as possible. Shortly after, the president of the company, Peter, came to take a look at the tree. He realized the risk is real and immediately re-scheduled his crew’s busy schedule to deal with my situation. The crew came in the same afternoon as promised and did some work to mitigate the risk, then they came back the next morning to finish the job. I am extremely pleased with Rooted Tree Services, from their responsiveness, timeliness to their utmost professionalism. The work crew is absolutely fantastic. They know what they were doing, they were polite and friendly, and did a great job cleaning up the yard afterwards. Thank you, John, Peter and the entire crew for providing exceptional services on a very short notice. You guys are simply wonderful !!!
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your review. At Rooted we are proud to provide 24/7 office services to assist in your possible tree emergencies. As you noticed we prioritise emergencies and like to deal with them as quickly and safely as possible. Thank you again for writing to us.
Regards,
Peter Crawford