Rose T.

Work was excellent but I hope someone actually reads this as my only complaint is the office follow through. In the early spring I was called to schedule my aerating and at that time I said sure but it depends on the weather. I received a call confirming they would be here on that date a couple weeks before and I was unsure about just how thawed my lawn would be but its Calgary so a couple days of very warm weather and a couple of hot days to dry it up it was possible my yard would be ready. Unfortunately it was not so the day before the guys were scheduled I walked about my yard and it was muddy so I called to reschedule. No answer so I left a message, but the next day they showed up and I had to tell then to go away as my yard was far too wet and I told them I had called but nobody called me back. A few weeks later a young man showed up saying he was scheduled to aerate my lawn, no phone call?? hmmm so I explained that I was waiting on a call from the office as my health had taken a turn and I was unable to rake and I wanted a price on that was well. I allowed him to aerate as it needed to be done but I asked him to be sure to speak to the office regarding power raking and to have someone call me. A few weeks later a young lady showed up on my doorstep she said they were in the neighbourhood and they were doing yard care, I let her explain what services she was selling then I told her that they had already aerated my lawn but I was waiting for a call from their office regarding power raking, she gave me a quote for raking so I said yes go ahead. The 2 young ladies did an awesome job, I paid cash and she did not give me a receipt which I thought was a little strange but whatever the job finally got done. My complaint is simple, the office staff did not respond to my phone calls, had they I could have scheduled all my yard work without worry. I might have also had more done because as all companies they have deals that combine different services and I might have saved a buck or two . I asked the young lady if they had people working in the office taking calls and she said yes lots of people work there so....either answer your incoming calls or call people back, I left 2 messages and thought you did not want my business. Since I paid 220 already in services I wonder how much the total package would have been? fertilizing, overseeding?? Also I asked a few questions and they were left unanswered like ok I have all these plugs all over my yard should I rake them up? should I water after a service is done because power raking stresses the grass? What kind of weed is that on my lawn do you know how to get rid of it?

We have an alarm system installed by United and I am very happy with the process. The people I have dealt with from there are polite, and professional. I like the local aspect of this company, that actually is the reason we picked United. I feel safe and that means a lot.