JD from Toronto

Everything that I was afraid would go on with a moving company did with this shady company. I emailed these so called movers about moving, I provided details of what I had. Two scrawny men who looked half awake showed up. They took their sweet little time moving a few things at a time into the elevator when the elevator had the capacity for much more stuff. They moved like turtles and struggled to carry and move things (didn't eat? long night?) They were very impersonal, had ZERO communication skills and were quite rude when I told them I had to be at my new place by a certain time as I had elevators on a strict timeline. I told them the timeline before I hired them. Totally disregarded. Instead of taking ownership they blamed me that I had double what I told them which is total rubbish (why would I not tell them exactly how much I had, how does that work in my favor????). They brought a small truck and everything couldn't fit inside. I called the owner and he said he will get someone to take the rest, he said he wouldn't charge for the travel time, no where did he said he was going to charge me $100 for his time on HIS mistake, a SURPRISE charge at the end. I asked why didn't he send a bigger truck the first time, he said it would of cost me double. They damaged an expensive set of Bowlex dumbells, instead of asking how to detach they took it upon themselves to drop it. They stacked my window air conditioner on a pile of boxes half of it was hanging off of it. They didn't even care to ask where to put everything they just piled everything in the living room. My friend witnessed and a few others waiting for the elevator at my new place were all commenting on how slow "my movers"were. On many occasions I had to help out because of how inefficient they were. They were about to leave stuff downstairs but there was enough room in an unreserved elevator, so I took it upon myself to move it on my own when they could of done it. My new place has even bigger elevators and AGAIN they only filled half of the elevators? Why not? Oh right,they're charging by the hour. They're anything but slow and nothing about In and Out. Very unprofessional . I wouldn't even recommend these people to my worst enemy, if I had one. They charged my credit card for $1400 for 8.5 hours for a 2 bedroom. A 2 bedroom!!! When we agreed on $800.