Replacement of 2 doors on second level of home
If you value service, time and your hard earned money, STAY AWAY from this company. In 2015 this company installed our porch enclosure. We ordered and signed for two glass storm doors, but what was installed were two screen storm doors. When this was brought to the attention of the office, we were told to enjoy them and how did we want to pay??? In 2016, we returned to the company as mistakes happen and why not give them a second chance...Complete mistake!!!!! When the time came to have the doors installed, they were installed incorrectly. When a complaint was reported to the office, we the customer were blamed for the error in the installation and I had to explain the same story to not 1, not 2, not 3, but 4 individuals who work for the same office (Judy, Tony, the installer, and Louis the owner). To add insult to injury, it was not enough to have explained the issue over the phone, but I also had to deal with two back to back unannounced visits from the installer, and then again a visit from Tony, the installer, and Louis. At the end of the visit, I asked that the doors be reinstalled correctly as per our contract. Louis reluctantly agreed...He told the installer to reinstall the doors and frames. So our newly purchased doors were removed by stripping the frame (tugging, pushing, prodding) on a very humid day, and moving them from one opening to the other. You do not have to be a rocket scientist to know that door frames were not made to be installed and then removed on a very hot day without repercussions in future. However, according to Louis (the owner) this is a non issue...just pay up. All in all I would definitely not recommend The Window & Door Specialist. Like the saying goes Fool me once...shame on you....fool me twice shame on me...if I could do it all over this is one Company I would NOT do business with... If I can save someone else their time, their money, and a whole lot of aggravation then at least I can honestly say that one good thing came out of this nightmare! One final note: There should not have been any deviation from what was on the contract as this leads to complaints, is that not Contract lesson 101? Any changes to contracts need to be documented so both parties are protected.....This was never done. It seems that this is an on going occurrence with this company. Product/installation changes are made after the contract is signed, and when it is brought to their attention, they get upset and the result is too bad... that is what you are getting......pay up or else! Had there been no deviation from the contract, this whole situation would have been avoided. Pic 1 sidelites on outerside of doors (correct) Pic 2 sidelites in center (incorrect)
- Approximate cost of services:
- $10.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
To Brenda
If non vented storm doors are installed in front of steel entry doors, the door warranty will become null and void due to heat build up between the doors and storm doors. This was explained to you shortly after the installation. If you were not satisfied with this order, why would you place another order? With respect to upper level doors your father indicated to the installer, the placement of two door systems which you later decided were not correctly placed and did not want to accept responsibility for your father's decision on your behalf. We absorbed the cost of relocating the doors and you were fine with the end result right up to the point where you realized we were not going to allow you to walk away from the balance of $1,987.75.Louis
