Sandra from Toronto

We needed new windows for our newly purchased old mid-town Toronto house. We didn't want to use the company that had done work on our previous home, so we went to Home Stars to seek out quotes. Luckily for us, we found Ambia Windows and Doors! From the minute we called them for a quote right through to the final installation, everything about the experience was great. Michael, our sales consultant, was incredibly helpful and extremely patient over several visits as we looked at ideas for the windows and considered the pros and cons of retro-fit vs. new, different materials and design ideas. He was always on time, followed up with us by email every time he had promised to send us stuff,and his advice was always in our best interests -- no attempt to upsell us to a more expensive solution. In fact, he did the opposite, suggesting ways we could keep the costs down and still achieve the look and quality that we were trying to achieve. The installation experience was just as great - Omar and Alex were professional in every aspect, from the amazing quality of their work (including trim and wood work) to their reliability -- they were on time for every appointment and met all the promised timelines for installation. They worked late and, when the inevitable old-house problems came up, they took the time to come up with solutions, even if it meant they had to stay longer to get it right. The quality of the windows and sliding door have been excellent -- everything works as advertised, they look great and it was great to go through the cold winter with proper windows to keep out drafts. We were so happy with Ambia we had them come back and do the window in one of the bedrooms on the side of the house. This year, we won't hesitate to use them again for replacing our front door (if we can ever agree on a design!). I'm really glad we went to Home Stars to look up alternatives as it was an extremely positive experience from start to finish!