May 22, 6:27 PM I redeemed my voucher for Termax duct cleaning from Wagjag and was very unhappy with service for a few reasons. Primarily the service technicians didn’t look very trustworthy and arrived in a non signage truck. They tried to pressure me into a furnace clean even though I repeatedly insisted I had my own contractor and refused to restart the furnace even though I instructed them to do so. The service was at rental duplex that I own and the one tenant complained of excessive dust all over her kitchen counters and stove plus the technicians left a trail of dirt on the floor from the door to the furnace area in the back of the apartment. I instructed the clerk that I booked with that I wanted the technician to report to only me (as the landlord) but he had the upstairs tenant involved. I definitely would NOT recommend them to anyone! J Condy
- Approximate cost of services:
- $89.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Janice, we are extremely sorry to hear you were unhappy with the service. Our main goal is to meet our customers' needs, as all our staff aim to service you with the utmost respect and care. Please try to understand that the reason why you experienced excessive dust was because there was already a large amount of dust present in your furnace and AC unit at the time. During the appointment our technicians only inspected and recommended to you that the furnace and AC units will require cleaning in order to protect your health and safety. Kindly understand that these units are the main units which provide adequate ventilation through out all the vents and returns in your home. When there is an excessive amount of dust collected in the furnace unit it will unfortunately result in a less efficient cleaning, as all the dust and debris have not been purged out of the system. We greatly appreciate your feedback and sincerely hope you understand that as a duct cleaning company we strive to ensure to provide all our customers with the best quality of air once the service has been complete. Hope you have a wonderful day!