Kerry P from Ottawa

I just had the torsion springs replaced on my garage door and was thoroughly impressed by the Door Doctor. This is only the second time I've ever been moved to write a review and they deserve it. We had a slight problem in the process but they went above and beyond to resolve it quickly even though I'm just one small customer and in the end they likely made no money off of me. They made it clear though they were more concerned about customer satisfaction than making a profit. That is a very rare trait these days in he service industry. When you find a company like that you want to stay with them. I'd recommend them to anyone. Read on for more details. On the Saturday of a long weekend one of my garage door torsion springs broke. I submitted an online request to 4 companies for a quote. Peter, the GM for the Door Doctor in Ottawa, was the first to reply and did so within hours. He scheduled a service call for the following Tuesday afternoon. I waited for the technician but he never showed up. I sent a message to Peter as I was upset. He immediately took ownership of the error and acted quickly to make it right rather than make excuses. He booked another service call for the following day and also deducted a substantial amount from the price quote. The technician showed up as scheduled. He was very polite and replaced both springs in under 30 minutes. The other companies all suggested it would take about 2 hours at $85/hr. Plus, he lubricated all of my hinges and rollers. I was amazed by his skills and abilities. Great service!