After shopping at Urbarn barn for many years and purchasing most of our furniture and decor from the store I am appalled to report they do not stand by their products of poor quality and craftsmanship. After purchasing the McQueen sofa from them the leather started to peel, crack and tear away within 2 years of purchasing the sofa. We have no pets nor children and the poor quality of the product is evident. After reporting this to the Urbarn Barn at the Queen street location in Toronto we were told to submit pictures and they would review if this would be covered by the warranty which was still in effect. Within a view days they got back to us and said unfortunately this was due to normal wear and tear therefore this would not be covered. They offered us a 10% in store discount for a new sofa from them. Quite frankly this is insulting and they clearly do not stand by the products they sell. the sofa incident has left us extremely dissatisfied and we refuse to shop there again. Buyer beware, they are great to deal with until something with their product goes wrong.
- Approximate cost of services:
- $2,800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?