We had a few minor damages but our new ?$1000.00 entertainment unit with a fireplace was treated very carelessly and the numerous glass pieces that were part of the fireplace had tumbled out and were left laying on the floor where our pets were walking through. Also the doors and front piece were off their 'hinges'. It was left up to us to put it right. We have 2 automatic beds which they were to set back up and make sure they were in working order. They completed one but the second one wasn't done. We didn't know until after they left. We couldn't locate the cord that was to plug into the wall. There was no choice left but to put the bed on its side to find the cord. We are both seniors and these beds are very heavy. I called the office right away and explained the problem and could they send someone over right away to fix the issue. We never heard back and because we needed the bed that night, my wife and I attempted it ourselves. With both of us having handicap issues, it was difficult with the bed being as heavy as it was but we eventually managed. I sent 3 or 4 emails to Dan along with photos of the damages and problems etc. We received an email back eventually saying it would be looked into. Our move was June 15/2015 and as of today August 25/15 we have not heard a thing. During the packing and moving the next day, we tipped each young man $10 to buy lunch. They were very pleasant and helpful apart from what was mentioned above.
- Approximate cost of services:
- $3,000.00