I am very unhappy with the service. Move was scheduled for a Tuesday morning and the movers didn't show up until Wednesday afternoon (which would have been completely fine if someone had let us know they would not be on time). The sales person I dealt with "Steve" had told me it would take 3-5 days to get here, so I made accommodations for that. It took 9 days and some stuff was broken but they said nothing could be done. I reviewed my bill when I had to pay and my student discount was not applied therefore the driver told me to call Steve to discuss how they would refund me the money. I tried to call Steve after and he did not answer so I left him a message. I waited a few days and tried to call again as well as emailing, but of course no answer. 10 days after the move and I still have not heard anything regarding the refund, or even an apology. I have tried to contact customer service but I am always told they would call me that day and never receive the returning phone call. The drivers were very polite and got the job done quickly when the did get here. Terrible customer service from the office and not very polite. I would not recommend the moving company.
- Approximate cost of services:
- $1,600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?