We had our new roof installed six months ago with D'Angelo and Sons. Everything from the estimate which was done very professionally by Jeremie, and the crew who did the roof install were very accommodating, very friendly and took the time to answer any questions we had. It really was an overall good experience. I did my research and wanted to find a company that was in this business for years and had top workmanship ratings and a peace of mind warrantee. I learned a lot about roofing given my research and I had all the confidence to receive the best roof install from qualified elite contractors. As the winter went by and finally on one of the nicest days being able to enjoy outside, I did discover that I had exposed plywood on the gable ends of my home and garage. My impression was immediately thinking something was missed during the install and this would be inviting water into my home and that the wood would just rot. I called D'Angelo's and Sons about my concerns and Daniel who I spoke with explained that my fascia was installed to low when my house was built and exposed the wood where it needed to be flush with the roof. I was really upset hearing that and if this was discovered during the estimate I would of had no problem asking to have that fixed properly. My overall roof expectations is the roof would be water tight, and can out stand wind driven rains and for me of course not wanting mold in my home and as a allergy sufferer it was a huge concern. Daniel reassured me that this will be fixed as soon as possible. Less then a week later he had Jason another friendly part of their team installed a drip edge that covered the plywood and gave the roof and overall finished look. Jason did a great job and really as I can tell cared about my satisfaction. Overall they reacted as fast as they could given how busy they are and really made me feel that if I would ever need them in the future that I can count on them 100%. That means a lot and really appreciate there outstanding customer service.
- Approximate cost of services:
- $10,400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Your review is very encouraging for our company, Lisa! We love when our customers do their homework beforehand as it makes for a mutually beneficial conversation. It's important to know what you want, and more importantly what you need when it comes to having work done on your home. This is why at D'Angelo and Sons we prefer to personally meet with you during the scheduled time of the estimate. This way, we are at your disposal to go over various options, and answer any questions or concerns you may have.
It is great you felt comfortable to call us with your concerns, even after the work was finished. It was our pleasure to come out and install a drip edge for you, and we are happy to hear it was a successful trip on both ends!
Please feel free to contact us again in the future, we will look forward to it.