I just purchased a 50yr old bungalow with 30yr old windows & doors in poor condition. I had a very limited budget and no idea on how to start researching different companies, or costs involved. I'd recalled that a year earlier my brother had had his windows and doors replaced, and he'd always mentioned how happy he was with the products and workmanship and the great service provided by the company rep. named Tony. Since he was a thorough person who did not make decisions lightly, I trusted his judgement in the company he'd finally picked to replace his windows, and I asked for the telephone #. Tony met with me right away, listened to what I wanted and was sympathetic to my financial limitations. His team arrived on time, were very professional and courteous and wasted no time in getting started. I was impressed with how well co-ordinated they were in working together to complete what was a very labour intensive job (16 windows including one very large living room window, doors, screens and garage door capping). Due to the age and design of the house, some areas were difficult to work in and several areas required reframing, however they managed to work within the tight spots and finshed the entire job on time. They cleaned everything up and arranged for disposal of all materials. The windows and doors are beautiful and have changed the overall curb appeal of the property 100%. I've had many compliments from people. Tony even upgraded the door hardware to a higher end product at no extra cost to me which gives the doors a more classical look. He took the time to inspect and review the finished work and to ensure that I was completely satisfied with everything before accepting final payment. Overall, I'm very happy about the choice I made. I not only received new windows and doors, but also upgraded hardware and new wood frames at no extra cost to me. Thank you.