becca from Toronto

Attentive. Thorough. Effective. Immediate. Easy. BB&B are amazing. The best. Don’t go with anyone else! Not too long ago I would wake up and notice bug bites. Big ones. At first I thought it was a spider. And then it kept happening, on my neck, face, and arms. My first impulse was not to think about it. I hated to think of the consequences. A few days passed and I could not ignore it anymore. The bites were more and more and worse and worse. So, I did it, I checked the mattress and low and behold, I had them. Bed bugs. Ugh. Of course, I became immediately disgusted with myself, my bed, my life so went straight to the Internet and checked out all bed bug exterminators in Toronto. I called a few. Told them my story, or at least to the good ones as it seems that so many of the big companies you speak to a central office somewhere outside of Toronto and they send someone over. This was Thursday, and no one could come until Tuesday. I could not wait that long. When I called Bed Bugs and Beyond I knew this would be the most effective as everything on the Internet says heat is the best. At first I hesitated with the cost. I am a grad student and therefore have limited cash flow. But living with bedbugs another day was not an option. When I called Bed Bugs and Beyond they said they could come by that day to check it out the situation and then do the treatment the following day. Perfect. Cary came by that afternoon. He was friendly and kind and put my fears at ease. Also, he made me feel less gross about getting them in the first place. I had a serious case of bed bug shame. But he assured me that treatment would be quick and painless and then I would have my life back. Bite free. Best part was, I had to do very little prep other than wake up to answer the door. Cary and his team arrived the following morning. They started by treating my roommate and I before we headed out for the day, and then they blasted the apartment with heat. Extreme heat. I have a small apartment. They did such a thorough job- there and ready to start by 9am and gone by 4:30pm. And the heat stays for hours after, which is good as it works to get everything in the walls. With that amount of heat I knew that nothing would survive that, that I would be safe. . And, the best part, unlike chemical treatments, it’s a one-stop deal. One day. Not multiple treatments plus all the washing and bagging. That night I slept soundly and finally woke up without bites. Now, a week later, I still sleep soundly. Cary called the next day to see how I was. He also checked with neighbours to see how they were and to follow up on the business. Cary is direct and personable which is perfect: you want someone to be thorough, exact, and no-nonsense. And so is his team- kind, professional, and experienced. I completely trusted them. Within a day I had my life back, and although the experience has left me squeamish about living in a city, Cary has made me feel secure enough to know that these are problems that can be dealt with in a speedy and effective manner. I cannot recommend Bed Bugs and Beyond enough. There’s no other way.