Miss S from Toronto

HORRIBLE service. I have been using them for 4yrs on and off thinking "next time will be better", as i prefer to just stick to one company. I used their services today and it will be the last time. I called to book a clean up for 3hrs which is the minimum on their website. That costs $60 because they are $20/hr. But Anna refused saying instead she will send me two people that would work for two hrs and i have to pay them $80. I told her i only needed one person for three hrs but she refused. Saying $80 is their minimum. Also on their website it says they have grocery shopping, meal preparation and other such services. I inquired about that and she said "No, no. We don't have that!". I asked her why it was on their website and she just shouted "NO. We don't do that." Ok. So today the two people that were supposed to come in, came an hour early. Telling me they had a Dr.'s appointment so they had to come early. By the way, they were a couple. So they came in and asked me for house slippers to wear. Saying they wanted the type i was wearing. I said i didn't have any extras. They asked me if i had such and such cleaning supplies and i told them they were supposed to bring their own and they said, "No. we never bring our own.". Previous cleaners from this company brought at least a few things but this couple brought NOTHING. I said but it's on your website that you bring your own supplies. They shrugged and said no. When i took them around the house to let them know where to clean i kept getting dirty looks. Especially from the man. He kept asking me "How many floors do we have to clean?" & looking at me like someone stuck cow dung under his nose. Each room i showed them, they had that face. I told them they didn't have to do my room. Just the floor of one room, the master bedroom, 2 bathrooms, kitchen floor, parlor floor and basement room floor. For what they are getting paid this was actually very little. Yet i heard them calling Anna to complain. After 1nad a half hrs, they were done. I went to inspect and they didn't even mop anything, they didn't do they basement at all, didn't mop the any of the floors, didn't arrange the master bed, or do the floor. Terrible clean up of the bathrooms, Didn't clean the kitchen counters, or oven counter. They basically spent all that time doing nothing but talking to each other in their language, and being on the phone. When i confronted them about some of the parts that were still dirty, they started swearing on their lives that they cleaned and mopped those places. Esp. the basement and i could see that there was still dust and dirt EVERYWHERE. They didn't touch that basement at all. But they kept swearing to God and whatnot so i just paid them and let them go. Every time her workers have such terrible attitudes and do such a poor job that i'm fed up and never using her services again. I made this account just to write this review. Very poor customer service. Don't use this service!!