We had significant water start leaking in our upstairs bedroom windows. We suspected an ice dam on the roof and called Mr Roof Repair and they were able to come 2 days later (based on mutual schedule availability). They removed the ice on the front and back parts of the roof and went up in the attic. They took many pictures and explained what was going on. The men were very friendly and professional and careful not to damage our property. We received a detailed written report within the 5 business days as promised. The water stopped leaking the day they did the ice removal but the damage inside to walls, floors and ceilings was already done. Has they come and done things later it would have been much much worse. We will likely be redoing the roof this spring/summer to prevent this from happening again, and will seriously consider using this company at that time. No complaints from us at all!
- Approximate cost of services:
- $1,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Jason,
Your complete satisfaction is very important to us. Hence, why we pay close attention to your availability and always strive to accommodate you accordingly. Our expertise combined with great customer service makes us number #1 within this industry. As a result, we have taken all of the necessary steps to keep you appraised of all elements involved in a repair or otherwise so you can make a sound decision in the future.
We thank you for your business.