After reading D'Angelo's excellent reviews and ratings, we decided to go with them for a full new roof and replacing our eaves troughs and downspouts.
When they finally came to install the roof, it seemed to go very well at first... The staff were very nice, however they broke one of our backyard lights, and smoked while working on top of the roof (which I saw when coming home for surprise visits). They left and did not clean up well behind them -leaving nails and garbage all around our house. Just recently we noticed while up in the attic, they installed our new roof vents in the wrong spot (over the roof sheathing instead of where the holes actually exist) - and therefore we've had no ventilation for the past winter. We also had issues where our siding ripped during the install, but they argued that was our problem, and not theirs to fix.
Surprisingly, that wasn't the worst of it. We had a terrible time with trying to get D'Angelo to get the eaves troughs done. We called multiple times to see when they were coming so that we could be home during the install as we were making a couple of minor changes to the placement of the downspouts (which we provided drawings of during our quote with the salesman). I stayed home multiple days from work waiting for them to arrive, but they kept cancelling last minute. Finally they showed up without telling us - and did the whole house while we weren't home - changing a number of the downspouts, completely different than the original house, but not as we asked. When I got home, the old downspouts were spread across our front lawn, and over our elderly neighbor’s walk way (which they later denied “because the scrappers would come pick them up”). We were very upset - and the workmanship was tacky. They found wood in our backyard and used it to secure downspouts to our house (see picture). The eaves also stuck out about 5” from the house which looked ridiculous. On one downspout, he clearly didn’t want to re-cut his work, so he dug a hole in our grass to make the downspout fit (see picture). We had them come back the next day where they had to redo the entire house, yet argued with me the entire time that their work was correct. We had to threaten not to pay - until finally they sent a third party (not from D'Angelo) to come fix all the work, which then it was the third time the work was redone. It was sad to see they had to send out someone from another company to fix their work - and he fixed a number of issues that the roofer didn't do as well, including some flashing and tacky workmanship that wasn't fixed originally. PS. The third party man did a wonderful job!!
It was so disappointing to see we had done all our research on the company and heard good things, but they did such a terrible job and continued to take advantage of us. To this day (5 months later), we continue to find issues such as the roof vents, areas where they used original metal straps to adhere the downspouts instead of making them uniform, etc. We are debating at this point whether it’s even worth the effort to call them back to fix the roof vents; it’s likely not even worth our time.
