Patrick and Lisa in Don Mills

After returning from a few days away last weekend we discovered a very cold house upon our return. The blower was making a strange noise and there wasn't any heat being generated. Having purchased our house only a few months ago we called the installer of the previous owners. What a mistake that was! We called [company name removed -- Ed] (they do not deserve capitals) and the service man that came out became rude enough upon asking him a few questions about our disfunctional furnace that I asked him to leave. After telling him not to come back on the property he used some choice expletives to say farewell. Obviously [company name removed -- Ed] should change their names to [company name removed -- Ed]. After a referral from another contractor we called and spoke to John from Northwood. Dealing with Northwood was like a breath of fresh air after dealing with [company name removed -- Ed]. John came out and quickly diagnosed the problem as a failed blower, he was friendly, informative and professional. He returneed later in the day to install the new blower motor and informed us that it was covered under the manufacturer's warranty. We paid for the time John spent installing the new motor which was very reasonable and are very happy with the professional service we received! In the future we know who to call for our HVAC maintenance and service needs, the pro's at Northwood. Thanks John and Northwood for bringing back peace of mind and comfort to our lives. Sincerely, Patrick