Our pipes froze on the Saturday night of the February long weekend (2015). Stephan and Stuart from Rooter-Man came on Monday, after another company came through on Sunday night and was not able to diagnose or fix the problem. They were very helpful and honest. They spent two hours trying to thaw the pipe, which was frozen outside the house between the city shutoff and the basement. When that didn't work, they laid out all of our options (i) install a high line from the neighbours, (ii) wait for the city, or (iii) replace the mainline. We went for the third, because we had a young child in the house. They arranged for a crew the next morning and by 5 pm on Tuesday the water was back on. It was very nice to deal with professionals. While we were in a bind, I never got the sense that they were trying to take advantage of the situation. In fact, it felt like quite the opposite, they were really trying to help. I would definitely recommend them to friends and family.
- Approximate cost of services:
- $2,000.00
- Company Response
Thank you Benjamin! We are very glad to hear you are happy with the service we provided. We strive to give our customers the most honest, high quality, professional service available. We appreciate your business and welcome the referrals!