I booked a move from Quebec to BC with this company more than a month before my moving date and made a deposit. Two weeks before the move, the company canceled the reservation, saying that for "technical" reasons all of its east coast move dates were canceled. The representative said he was not allowed to tell me what the reasons were. The company did refund the deposit the day after cancellation and all communication was prompt, but I was very inconvenienced and disappointed with the interaction. The short notice for canceling was unprofessional. I would not recommend this company for any kind of long distance move where advanced planning is required.
- Approximate cost of services:
- $150.00
- Company Response
Dear Simon,
We would like to sincerely apologize for the caused inconvenience. Our main goal is to satisfy the needs of all our customers and assist them as much as possible. As per our phone conversation, regretfully one of our drivers had to leave the country due to a family emergency and we were unable to supply his position for this period of time. As we do not use subcontractors, our only solution was to cancel your reservation and hope that 2 weeks will be sufficient to find another moving company. We would like to assure you that it is not the way we build our business and we hope that in the future we will have the opportunity to assist you with another move and proof our professionalism and a 1st class moving service.Respectfully,
Victor Rybak
General Manager