Sonia from Oakville

I had the WORST cutomer service experience I have ever had and will never use this person again. I wanted to move a used fridge from the original house to my house. I Called to ask if they accepted e-transfers and was told yes so I did not give it a second thought. Also called to change pick up time to half hour later as the owners of the fridge said they will be late due to snow. Curtis agreed on the phone but showed up on original time and got very aggressive as he had to wait. I told him that is why I changed the time on the phone earlier but Curtis did not recall that phone call. He refused to pick up the fridge unless I paid him extra. I agreed to add it into the e-transfer and was met with even more hostility and aggression. He refused to deliver my fridge unless I had cash. This would have been fine had he told me earlier I could have made other arrangements as I did not have a car and was home with a one month old. I agreed to the cash if he can wait an hour as my husband comes home from work then and even had my husband give him a call to confirm. Curtis gave my husband attitude and called me back to yell at me about my "Boyfriend/Husband" giving him a call and because of that refused to deliver the fridge saying he does not deal with e-transfers and he kept my fridge hostage for the night. Be prepared to deal with hostility. 10 out of 10 will NEVER use or recommend this company to anyone. VERY VERY unprofessional AND RUDE. Taught me a lesson to use an actual PROFESSIONAL company next time. Stay away!