Purchased new interior & exterior doors through Clear Choice Window & Door,1856 de Vries Ave, Winnipeg, MB. They installed the doors and new frame. Shortly after installation noticed a lot of rain coming through exterior door. They checked and said rubber between upper and lower glass was installed backwards (yet to be fixed...in the spring). Winter came along, MAJOR ice and frost on the door. Called, spoke with Mike Sr and advised him. He insists this is normal. Stated it's due to humidity levels in the house and how often doors are used. They are only used 2 or 3 times a day. Advised them my very old door didn't have this problem, if it was due to house humidity my old door would have had the same problem. No other exterior door on my entire street has this problem. cannot even see out the door due to so much ice and frost. Told them i want the door replaced with a different door, different manufacturer, they refuse. They refuse to do ANYTHING about it, blaming house humidity. Told me rubber installed wrong causing rain to come in will be fixed in the spring but refuse to do anything about the ice and frost. They do not back up their products and NO good customer service. Will never deal with them again. Most companies stand behind what they sell. I will be advising others to stay away from purchasing doors & windows through them!
- Approximate cost of services:
- $800.00
- Company Response
Kim, we were very disappointed to hear of your dissatisfaction with the storm door that you purchased, but we believed the situation had been resolved after we emailed those links to you of various third-party internet articles explaining the science behind the common issue of condensation and frost on the inside of a storm door. Essentially, condensation or frost will occur when humid warm air contacts the interior of a well-sealed storm door which has a cold surface temperature (and, as you know, Winnipeg gets very cold in the winter). As you did not dispute the consistent and thorough content contained in the literature that we’d provided to you, we were surprised when we happened to come across the above scathing review.
Again, since condensation and frost on the inside of a storm door should be expected with high humidity and cold weather, we can only repeat once again that there was no justification for either a refund or an exchange in this instance as your storm door performed exactly as expected under those circumstances.
However, should you wish to minimize condensation and/or frost on the inside of your storm door on cold weather days in the future without attempting to reduce the high humidity inside your home, our suggestion to you is to leave the screen function of your storm door partly open so as to allow some of the excess humidity to escape before it becomes condensation and/or frost on the inside surface of your storm door.